Power outages are sudden and rare events. As a result, the people affected are usually unprepared. They do not know who to contact in the event of a power outage: the electricity distribution grid operator. In 50374 Erftstadt this is Westnetz. The operator is obliged to provide a hotline staffed around the clock, which you can use to report faults.

The hotline number to report faults is: 0800 4112244

Of course, it can happen that these hotlines are overloaded. Not so with us: Störungsauskunft.de allows you to report power outages quickly and easily digitally. If a fault has already been reported by the grid operator, you no longer need to do this. They will already know about it and will take care of rectifying it!

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